Customer service

Quality Guarantee System

The integral design will be accomplished by us within 30 working days after the contract assignment. Procurement of components and manufacturing of casting piece will be priory to ensure the delivery time.  
With ISO 9001 quality system request, we’ll keep the coordination and restrict standard in all manufacturing process including rigid inspection for raw material selection and procurement. Also the manufacturing process is under inspection and control to prevent the unqualified product flow into next manufacturing step so as to ensure the delivery time and quality of all our products delivered.
Inspection of our design, manufacturing, assembly, test and installation by customer is welcome at anytime, and we will always offer our cooperation.


Pre-sale Service

Welcome to send your sample to our company for testing. We will supply testing report with video and photos together for your consider.

And find the best solution way for your products.
Welcome your special requirement of machine also, we are ready for provide all kinds of professional programs and auxiliary equipment to meet your demand as much as possible.
Our best hope is that welcome to visit our company!

In-sale service

Technical Train

1. Train Explanations
Train for operation, mechanical, CNC maintenance, electric, laser and laser technique.

The technical train is divided into two parts with total training time no less than 5 days to ensure customer can  operate with machine independently.  

2. Train Plan
Preliminary train: Train for technicians provided by us before customer acceptance. Detailed arrangement is negotiable by both parties.

Secondary train: Train provided by us on live during the installation and testing phase of equipment with theoretical instruction, operation demonstration, field instruction

Technical Support

Guided with our company culture of “Grape market with service" and with the service idea for getting users’ satisfaction as well as customer’s profit, our company set up special technical team for laser cutting, welding, heat treatment cladding, perforating appliance with strategic agreement signed with IPG USA, LASERLINEDILAS Germany,ABB Robot Switzerland, KUKA Robot

Switzerland, Material Colleague of Tsinghua University, aviation material institution, material colleague of Wuhan university of science and technology to provide long term technical support for our users.

We will provide comprehensive technical support for customer and our technique process database. 

1） Specified technical train and instruction to ensure master of operation.
2） Process and technical instruction for typical work piece to master the basic selection of parameter for the laser processing.
3） Comprehensive technique support for new technique development by customer.

After-Sale Service

Our after-sale network is all over the world which will provide the comprehensive after-sale service to our customer.

Our commitment is as follow:
1. We will answer your questions within 24 hours.
2. When Equipment warranty expires, lifelong maintenance services will be provided.
3. After the expiry of the warranty we will offer a wide range of software support with free upgrade fro lifelong.
4. Technique live service.